Privacy Policy

Thanks for using SpicesendĀ  or visiting one of our websites. This policy explains the what, how, and why of the information we collect when you visit one of our websites, or when you use our Services. It also explains the specific ways we use and disclose that information. We take your privacy extremely seriously, and we never sell lists or email addresses.

Information Collection and Use

We may collect personal identification information like name, email address, mailing address, phone number, etc. when you register with us, when you avail our services, place an order, subscribe to the newsletter, respond to a survey, fill up a form on our website. However, we will collect such information only if you submit voluntarily. We may also collect non-personal identification information from you when you interact with our website or the application. This may include browser name, the type of computer and technical information about your means of connection to our website, such as the operating system and the Internet service providers utilized and other similar information.

Information Usage

We use the collected information to provide & improve our services, to enhance your experience, to send periodic informative communication, to understand your needs, and to respond to your requests in a better way. We do not share any information with outside parties except to the extent necessary to provide the service.

Web beacons

We use web beacons on our Websites and in our emails. When we send emails to Members, we may track behavior such as who opened the emails and who clicked the links. This allows us to measure the performance of our email campaigns and to improve our features for specific segments of Members. To do this, we include single pixel gifs, also called web beacons, in emails we send. Web beacons allow us to collect information about when you open the email, your IP address, your browser or email client type, and other similar details. We also include Web Beacons in the emails we deliver for you. We use the data from those Web Beacons to create reports about how your email campaign performed and what actions your Subscribers took. Reports are also available to us when we send email to you, so we may collect and review that information.

Confidentiality and Security

We warrant that all customer data remains the property of our clients. We will not use, rent, sell, transfer, or otherwise expose the contents of the tracking information resulting from click through, message opened, message read, or e-commerce conversions. We provide an SSL encrypted, password-protected mechanism for viewing and extracting customer data. We maintain all customer data in a carrier-class secure facility protected by firewalls and other security devices.

Unsolicited Commercial Communication (SPAM)

We are committed to providing a permission-based model for digital marketing. To ensure that, we follow a strict anti-spam policy for all our clients. All clients are explicitly prohibited from sending any unsolicited material to recipients who have not expressed their permission to receive communications. Please refer to our Anti-Spam Policy. Additionally, our services can only be used for lawful purposes and cannot violate any rules or laws laid down by statute.

These policies are part of our broader reaching Acceptable Use Policy that each of our clients are contractually bound to. Violation of this policy will lead to a speedy termination of all access to our application, servers and network.

Notice of Breach of Security

If a security breach causes an unauthorized intrusion into our system that materially affects you or people on your Distribution Lists, then we will notify you as soon as possible and later report the action we took in response.

We Operate in the United States

Our servers and offices are located in the United States, so your information may be transferred to, stored, or processed in the United States. By using our Websites, you understand and consent to the collection, storage, processing, and transfer of your information to our facilities in the United States and those third parties with whom we share it as described in this policy.

Changes to this Privacy Policy

As with any business, we reserve the right to make changes to our privacy statement, policies and practices. Should this happen, we will notify you or our Client at least 30 days before those changes take place by email (sent to the email address specified in your account) or by means of a notice on this Site prior to the change. If these new policies and practices reflect something different than what we're already doing, we'll give you the choice, at least 30 days in advance of those changes, to either continue with us or cancel your service and go elsewhere.